UCL Lunch Hour Lecture: When technology design provokes errors
Did you ever forget your chip & pin card in a card reader? Leave the original on a photocopier? Send an email to the wrong person from your address book? The way technology is designed can make errors more or less likely. Most everyday examples are just annoying; if a pilot or a nurse makes similar errors in the course of their work, the consequences can be much more serious. This talk discusses some of the causes of these errors and how the design of technology can provoke or mitigate them.