• Bio: Diana has worked in Change Management consulting for just over 5 years, spending the majority of her career focusing on the change management associated with large software implementations.
  • Role: Manager
  • Location: London

Diana Borys

Why did you choose a career in the industry?

I love the idea of projects and finite goals and timelines. It is challenging, but if done right, you get so much more out of people and an organization if you know you’re up against a deadline and restricted resources.

What is a typical day like for you?

It is tough to describe a typical day, as it changes all the time. Something I also love! But more or less I spend my days working with and coaching the client on change management activities. It can range from company-wide communications and leadership engagement to training needs and job impact assessments.

Every day is different and brings a new challenge. It can be exhausting, but also quite rewarding when you see that light bulb go off in your client’s eyes.

What do you enjoy most about your job?

There are two things I really enjoy. Firstly, I like troubleshooting the latest issue or hurdle we are facing and really stretching my understanding and application of change management principals and techniques.

The second would be working with and coaching clients to achieve that ‘aha’ moment where they finally understand and buy in to change management. It’s a great feeling!

What would you like to achieve in the future?

Obviously I’m aiming for a vice president or partner role, but more than that I want to continue to be part of the revolution that defines change management and builds global awareness of its purpose and value.

What are the current challenges the industry faces?

Change management is still a budding practice/concept. Many clients – and even some people within my firm – do not understand what change management is or the value it brings. Establishing that understanding both internally and externally is our biggest challenge, one we constantly struggle against.

Do you have any advice for anyone wanting to get into the industry?

Be willing to start at the bottom and work your way up. I came in to the industry as an ‘experienced hire’ though my experience had nothing to do with consulting. In the beginning I was given what seemed at first glance to be menial work below my IQ and education. In hindsight, I now see its value as consulting is unlike any other industry.

In consulting, the client expects you to have in-depth knowledge and experience that oftentimes is only gained through the menial tasks. I can now proudly say that I have personal experience and knowledge of how to develop, edit and publish training materials, as well as an understanding of how big an undertaking it truly is. It was boring work at the time but is now something I can reference to inform and drive conversations and decisions.

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