I can't sign in

"I'm sure I've got my email and password correct, but the system won't let me sign in."

There are several possible reasons why you may not be able to sign in to the site, some of which may appear to be trivial and obvious, but please do double check them to make sure before contacting our help desk.

"invalid user name or password given"

• Email address
  Inside Careers used to ask you to sign in using a user name and password. This has been changed so that you now sign in using your email address rather than a user name. Please make sure that you are using your email address rather than your old user name. Note that your user name has been removed from our systems and we will no longer recognise it.
• Caps Lock
  Your password is case sensitive. Have you accidentally turned on the 'Caps Lock' on your keyboard? Most keyboards have a light on them to indicate if the 'Caps Lock' is on or not. If it is, hit the 'Caps Lock' key again to turn it off, and try your password again.
• Num Lock
  Some compact keyboards - especially laptop and notebook ones - also have a 'Num Lock' key which will designate an area of the keyboard to emulate a number keypad using the secondary characteristics of the key pressed. Make sure 'Num Lock' isn't on if you have a compact keyboard.
• New password
  If you have just been assigned a new password by the system - e.g. you have clicked on the forgotten password link and been sent an email giving you a new one, you may have to wait up to an hour before being able to sign in using the new credentials. Normally your new password is effective immediately, but every now and then, particularly during busy times, the server access index takes a little longer to update. This problem is self-correcting. Just wait a while (a maximum wait of 60 minutes will normally be plenty) and you will then be able to sign in.
• New account
  If you have ony just signed up on the site their may be a short time delay before you can log in to the system for the first time. As described in the new password section above, this problem is self-correcting and will be solved by waiting a short while while the server index is updated.

I've tried all that, and it's still not working.

• Javascript disabled
  If you have disabled javascript on your browser for security reasons, try enabling it temporarily for our site. If it works, then either leave javascript enabled or add our site to the trusted internet zone on your computer.
• Old browser version
  You must be using a 4th generation browser to access our site successfully. It must be javascript enabled (see above) and be able to adopt CSS style sheets. Essentially what this means is that you must have Netscape 4.7 or higher, or Internet Explorer 5.0 or higher in order for our site to work properly. Firefox 1, Safari 1, and Opera 8 have also been tested successfully, but not to the same extent. If you use one of these browser types you may have some problems. If you do, please contact technical support and let them know.
• Old data
  If you have a proxy server or firewall caching web pages, you may be accessing old versions of pages on our site. This may mean that you are in fact logged in when your screen still shows you as anonymous. This rarely happens and if it does, we would be grateful if you would let us know on which page of our site it occurs. Our technical support team can then correct the page concerned
• Browser options
  If your browser options are set to check for newer versions of pages: 'never' or 'automatically', then try increasing the frequency of checking to 'every new session'. In addition to this it is a good idea to remove your temporary internet files before trying again to sign in.

If after all these items have been checked you still cannot sign in to the site, please contact us with details of your user name and email address, telling us you've read this page already and we will endeavour to help you.