Please note this vacancy has been withdrawn, probably because the closing date has passed. You may no longer apply for this position.

Graduate Support Engineer

The Job

The Assessment and Data Services division provide a range of services to large educational organisations including UK government. Large multi-million pound contracts are tendered for and if won require dedicated focused teams to deliver the products and/or services.

We are responsible for gathering customer requirements and developing a robust secure system that will integrate with 3rd party companies involved with the e-testing and e-marking processes and the customer’s own internal systems.

In this role you will assist in the operational support of the systems and applications used by Assessment & Data Services.

This will involve installing and configuring application software, second line application support, investigating customer escalations and troubleshooting technical issues. The engineer will be mentored by a senior engineer to quickly learn/extend a wide range of skills including Windows Server configuration, Active Directory, Networks, Virtual Server environments, SQL, software configuration and release management, change control and application support

Your main responsibilities will be:

• Application and Systems Support

• Systems Installation and Configuration

• Process development

The Technical Operations team is the central contact point for a significant number of the ADS projects. As such the projects, technology and tools are varied which provides members of the team many opportunities to learn new skills and be involved in a number of activities.

The Person

While there are some external courses and self-learning exercises most training and development of skills will occur on the job where practical experience can be gained while learning. Under the direction and support of a highly skilled team you will develop quickly.

You will need:

A 2:1 or first class honours degree in an IT/Technical subject.

260 UCAS points or equivalent.

In addition you will have:

• Strong problem solving abilities

• Excellent communication skills

• A good level of technical ability

• A keen interest in technology and helping the less technically minded

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